FAQ

How can I contact HelpCoMart?

You can easily reach out to us by sending an email to support@helpcomart.com. Our dedicated customer service team can assist you with any inquiries or assistance.

Do you ship worldwide?

Yes, we do.

Where do you ship from?

All orders are shipped from our warehouse located in Hong Kong.

Can I change or cancel my order?

To accommodate our fast processing times, any requests for changes or cancellations must be made within 12 hours of placing your order. Unfortunately, we cannot accept any requests beyond this timeframe. However, you can always return your order for a full refund upon receiving it.

What payment methods do you accept?

We accept all major credit cards, including VISA, Mastercard, and AMEX, as well as PayPal payments.

When will my order be processed?

Orders are typically processed within 1-3 business days from the date of purchase, excluding weekends and holidays. Please note that orders are shipped the day after processing.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive at their destination.

What if I don't receive my order?

You are eligible for a full refund if your order has yet to arrive within 30 days after shipping.

Will I be charged with customs and taxes?

Please note that import taxes, duties, and customs fees may apply upon delivery, depending on your country's regulations. These charges are your responsibility and are not covered by us.

How do I return an item?

For information on returning an item, don't hesitate to contact us at support@helpcomart.com.

What if the item(s) I received are defective/incorrect/damaged?

If you have received defective, incorrect, or damaged merchandise, please contact us immediately with your order number and relevant photographs. We will promptly address your case to ensure a satisfactory resolution.

When will I receive my refund?

Refunds will be processed back to your original form of payment within 7-10 business days of receiving the returned item or cancellation request. For any inquiries regarding the status of your refund, don't hesitate to contact your bank or credit card company.